*ETSU Physicians & Associates is seeking a qualified Patient Services Assistant to join our growing Psychiatry team!*
*ETSU Physicians & Associates is a multi-specialty practice group located in Northeast Tennessee, and is affiliated with ETSUHealth, Quillen College of Medicine, East Tennessee State University.
ETSU Physicians & Associates offers a competitive compensation package with salary based on education and experience.
Our comprehensive benefits package includes: health, dental, vision, disability and life insurance.
18 days paid personal time off, 10.
5 paid holidays annually, and, a paid retirement plan with an employer matching program.
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*SUMMARY: *Under supervision of the Practice Administrator and Nursing Supervisor, the Patient Experience Specialist is responsible for coordinating any urgent patient needs, medication prior authorizations and other job duties pertaining to the patients experience with the clinic.
*ESSENTIAL DUTIES AND RESPONSIBILITIES *include the following.
Other duties may be assigned.
* Charting call back
* Retrieving phone messages for providers
* Completing medication prior authorizations
* Taking and charting vital signs
* Checking CSMD reports
* Handling Rx refill requests with pharmacies and doctor's offices
* Will provide backup for the Front Desk when needed
* Initiate intakes for new patients
* Abide by the rules and regulations as set forth by the State of Tennessee.
*EDUCATION AND/OR EXPERIENCE: *Graduation from a standard high school or General Education Degree (GED) equivalent with successful completion of a patient care course such as CMA/RMA; or 4 years related experience in a medical office with a background knowledge of insurance and patient care; or equivalent combination of education and experience.
*OTHER SKILLS AND ABILITIES: *Ability to establish and maintain an effective working relationship with coworkers, supervisors, and vendors.
Ability to act diplomatically and confidentially.
Ability to operate computers, keyboards, and printers.
Ability to operate phone system.
Ability to concentrate on the situation at hand and listen effectively.
Ability to organize tasks, work as a team member and/or independently.
Knowledge of computer systems and work-related programs.
Skills in verbal communication and customer relations.
Must demonstrate good interpersonal skills to work in a busy administrative office.
Must demonstrate good time management and problem-solving skills.
* *EOE/AA/M/F/Disability Vet ETSU Physicians participates in E-verify*
* *Applicants should apply online at https://etsuhealth.
org/employment*
Job Type: Full-time
Benefits:
* Dental insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Day shift
* Monday to Friday
Work setting:
* Clinic
* In-person
Education:
* High school or equivalent (Preferred)
Experience:
* Medical Office: 1 year (Preferred)
License/Certification:
* Medical Assistant Certification (Preferred)
Work Location: In person
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