Front Desk Duties:
* Provide a welcoming and friendly atmosphere to clients and patients
* Answer phone calls, text messages, and emails.
* Schedule appointments and surgeries
* Handle client inquiries, providing information about clinic services, pricing, and policies.
* Check-in clients, collect their information, update patient records, and ensure accuracy of all data.
* Process payments and invoices.
* Coordinate with veterinary staff to ensure smooth patient flow and timely appointment scheduling.
* Maintain cleanliness of the waiting room and exam rooms.
* Provide compassionate support to clients during difficult situations and emergencies.
* Follow clinic protocols for handling sensitive information and maintaining client confidentiality.
* Communicate with medical staff to address client concerns and questions.
* Stay informed about clinic policies, procedures, and promotions.
* Demonstrate professionalism, patience, and empathy in all client interactions.
* Contribute to a positive work environment and uphold the clinic's values and standards.
Preferred Experience (but not mandatory):
* Previous experience in a customer service or receptionist role, preferably in a veterinary clinic or medical setting
* Familiarity with veterinary terminology, procedures, and common pet health concerns.
* Proficiency in using veterinary management software systems for appointment scheduling, billing, and patient records management.
Looking for someone with:
* Strong communication skills (verbal and written) with the ability to effectively communicate with clients and staff
* Excellent interpersonal skills, including the ability to remain calm and professional in high-pressure situations
* Demonstrated ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail and accuracy.
* Experience handling cash transactions, processing payments, and managing invoices.
* Ability to work collaboratively as part of a team
* Willingness to learn and adapt to new technologies, procedures, and clinic policies.
* A genuine passion for animals and a commitment to providing compassionate care and excellent service to clients and their pets.
Hiring:
* Full-time (Monday through Friday or Tuesday through Saturday from 10 am till 6 pm)
* Part-time (work full days from 10 am till 6 pm or morning shifts starting at 10 am)
* $10 - $12 hourly
We provide:
* Paid vacation (full-time only)
* Paid sick leave (full-time only)
* Some paid holidays
* Bonuses
* Employee discounts
* Lunches
Our practice focuses on wellness exams, preventative medicine, diagnostics, general surgeries, and making veterinary medicine affordable for our clientele.
In addition to dogs and cats, we treat a variety of exotic pets and some small farm animals.
Experience is preferred but not required.
We are a busy practice that takes in walk-ins and appointments Wednesday through Saturday 10 am until 6 pm.
We are also open Monday and Tuesday for appointments.
An ideal candidate is someone that is adaptable, composed, and has an easy going demeanor.
Job Types: Full-time, Part-time
Pay: $10.
00 - $12.
00 per hour
Expected hours: 40 per week
Benefits:
* Employee discount
* Food provided
* Paid time off
Schedule:
* 8 hour shift
* Day shift
* Morning shift
* Weekends as needed
Work setting:
* In-person
Education:
* High school or equivalent (Preferred)
Ability to Commute:
* Johnson City, TN 37604 (Required)
Work Location: In person
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