Full Job Description
Full-time
Full Job Description
*Job Purpose: *To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
*Job Responsibilities:*
* Greet, register, and assign rooms to guests.
Issue room key and direct guest as appropriate, without announcing room numbers.
* Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
* Keep records of room availability and guests' accounts.
Make, confirm and cancel reservations for guests.
* Compute bill, collects payment and makes change for guests.
May post charges such as room, food, alcohol or telephone by hand or machine.
* Date-stamp, sort and rack incoming mail and messages.
Transmit and receive messages using equipment such as telephone, fax and switchboard.
* Understand and enforce the hotel company credit policies.
Account for all cash and makes deposits in accordance with hotel and company policies.
* Take the initiative to greet guests in a friendly and warm manner.
* If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
* May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.
*Job Skills:*
* Speak clearly and listen carefully.
* Use personal judgment and specialized knowledge to give information to people.
* Communicate well with many different kinds of people.
* Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
* Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Job Type: Full-time
Pay: $7.
25 - $13.
46 per hour
Benefits:
* Employee discount
* Flexible schedule
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
* Rotating weekends
* Weekends as needed
Work Location: In person
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