Beautifully comprehensive skin care takes a deeper commitment.
As a privately held, fully integrated global skincare company, Crown Laboratories is dedicated to developing and providing a diverse portfolio of safe and effective scientific solutions for life-long healthy skin.
Our three business units, aesthetics, premium beauty, and therapeutic skincare products demonstrate Crown’s mission of Skin Science for Life, which is the foundation of our commitment to partnering with consumers throughout their skin health journey, giving skin what it needs to be its healthiest and best, at every age.
Crown Laboratories, Inc.
is currently recruiting for a QA Coordinator - Customer Complaints /QA Services Support
This position will be located in Johnson City, TN - (On-Site)
Job Purpose Statement
The Quality Assurance Coordinator supports multiple functions within the organization by ensuring goals and priorities for assigned quality and business-related functions are met.
This position will focus on the quality management system (QMS) and be responsible for establishing opportunities that promote growth, improvement, and compliance for product quality and corporate goals.
The primary responsibilities of this role will include, but are not limited to, quality system support, documentation authoring and upkeep, assisting in the investigation of customer complaints, and participating and conducting continuous improvement initiatives (metric tracking and trending).
Primary Responsibilities:
Investigation and assignment of customer complaints.
Initiation, monitoring, and review of CAPA system
Support risk assessments and failure mode investigations
KPI and metric generation
Continuous improvement data collection and recommendations
Provides support and direction for quality related topics
Ensures companies adherence to cGMP, procedural requirements and customer instructions
Additional responsibilities will be assigned as necessary
Job Related Qualifications / Skills:
Experience with Complaint handling, preferably in the pharmaceutical and medical device industry
Strong understanding of the FDA, ISO, cGMP, etc.
, regulations and requirements
Preferer a BS degree in a life science or engineering discipline (work experience may be considered in lieu of degree)
Experience with Lean and Six-Sigma methodologies — Green or Black Belt certification preferred
Familiarity with KPI and metric development and tracking
Experience, in a manufacturing or quality assurance role, in a highly regulated industry (medical device or pharmaceutical) is preferred.
Successful interpersonal communication and meeting management skills
Excellent organization and PC skills
Must be able to work independently while demonstrating leadership and integrity qualities
NOTE: This job profile is intended to provide an overview of expected job duties and requirements.
It is not intended to be a contract of employment, explicit or implicit.
All contents are subject to change at the sole discretion of the company.
Cooperation is expected of all employees.
Other duties may be assigned as needed.
We offer a competitive benefits package including, health, dental, paid time off, vision, short/long term disability and 401(k) w/match.
Equal Opportunity Employer
Learn more about the Crown family of products:
Crown Therapeutics: maker of PanOxyl®, the #1 acne wash; Blue Lizard® Australian Sunscreen, the #1 Pediatrician recommended mineral-based sunscreen brand; and Sarna®, the #1 Dermatologist recommended topical anti-itch brand and National Seal of Acceptance from the NEA, and more.
Crown Premium Skincare: includes StriVectin, comprised of a broad range of award-winning skincare solutions for all skin types, tones, and ages; and Vita Liberata, a multiple award-winning sunless tanning brand.
Crown Laboratories does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings.
No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers.
All candidates must be submitted by approved Crown Laboratories vendors who have been expressly requested to make a submission by our HR team for a specific job opening.
No placement fees will be paid to any firm unless such a request has been made by the Crown Laboratories HR team and such candidate was submitted to the Crown Laboratories HR team.
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