Description
As an Assistant Manager, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store.
In the absence of the manager, the AM effectively leads the team to execute great guest service and follows operating policies and procedures.
Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
Utilize the deployment chart to effectively position the team.
Know and support appropriate personnel policies, labor laws and safety procedures
Ensure all security procedures are executed (safe procedures, open/close procedures etc.
)
Make guests happy by providing great service
Resolve guest complaints/issues
Lead team members to open, transition, and close shifts
Manage and organize the line and delegate duties to team members
Know and uphold standards for product quality
Work the line as needed
Promote sales on the shift through suggestive selling and knowledge on in-store promotions
Execute and support all food safety requirements and practice
Control food costs, labor, waste, and cash on the shift
Count drawers and follow proper daily cash handling procedures
Complete additional e-learning as required
Requirements
Great communication skills to communicate effectively with guests and co-workers
Must have a positive attitude and ethics which support our values and culture
Must be a strong team player
Ability to train and coach others
Ability to stand/walk for up to 8-10 hours per day
Brand: Wingstop
Address: 2104 W Mountcastle Dr.
Johnson City, TN - 37604
Property Description: WS Johnson City
Property Number: 2519
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