We are looking for a hard charging leader to guide our service team.
In this role, you will be responsible for delivering impeccable service to our customers while guiding the service team to top levels of performance.
Service Manager Responsibilities
Hire and supervise service department personnel, as well as monitor their performance in servicing customers
Ability to retain and Train Techs
Will create goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
Assist customers in servicing, repairing and explaining each service needed
Understanding customers' requirements and concerns; matching requirements and concerns to various service options
Make the customer comfortable with the service being performed and keeping the customer informed and updated throughout the service of their vehicle
Staying updated on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately.
Service Manager Qualifications
3-5 years prior auto management experience
Experience with Nissan
Strong mechanical aptitude
Previous experience in an automotive service department
Strong focus on providing excellent customer service
High school diploma or higher education
Clean driving record & valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Brand: Chrysler Dodge Jeep Ram of Elizabethton
Address: 2226 W Elk Ave Elizabethton, TN - 37643
Property Description: Chrysler Dodge Jeep Ram of Elizabethton
Property Number: 5003
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