PATIENT SERVICE REPRESENTATIVE - AS NEEDED/12 HR SHIFTS/ROTATING WEEKENDS/HOLIDAYS

Patient Service Representative- PRN (As-Needed) Seeking a PRN (As-Needed) Patient Service Representative for our Walk-In Clinic.
Our Walk-in Clinic is open 7 days a week from 7 am- 9 pm.
WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region.
Our mission is to improve the health and well-being of our patients and our team members.
PRIMARY RESPONSIBILITIES: Review demographics, insurance, and provider information, and update records accordingly.
Instruct new patients to complete all required paperwork and create new accounts in the computer system.
Obtain a copy of the patient’s insurance card and driver's license.
Update the electronic medical record system (EMR) and take patients’ photos.
Provide the patient with the SOFHA payment and privacy policy.
Answer patient questions and concerns.
Schedule/Reschedule patient appointments.
Collect payment and notate on the patient encounter form.
Route telephone calls and record/deliver messages accordingly.
REQUIREMENTS: High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.
EXPERIENCE: Previous experience in a medical office or customer service position is desirable.
Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.
WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our PRN team members to include: Employee Stock Ownership Plan 401(k) Company Contributions An array of team member perks and discounts And more!